Consumer Information

This section of the website has been developed to provide you with a comprehensive and independent source of property information, whether you are interested in buying, selling or renting. Don’t forget to also check out information provided by the State and Territory Real Estate Institutes – just click on the map on our homepage.

Real estate complaints continue to fall in 2006-07

During 2006-07, the Australian Consumer and Competition Commission (ACCC) received 47,334 complaints of which only 1.2% (551) were made against real estate agents. This is a 26% drop in the number of complaints made against real estate agents in 2005-06. For the first time since the REIA has been observing the ACCC complaints data, real estate agents ranked outside the top 10 industries about which complaints were made in 2006-07. The REIA estimates that just 0.028% (or one in every 3,509) of real estate agent assisted property transactions (sales and property management) resulted in a complaint being made.