Reception and Administration

Receptionists and administrative personnel are among the most important contributors to a real estate office.  The role of the receptionist is very important, as it is the first point of contact for the agency’s clients.  This role can vary considerably, however tasks usually include the following:

• answering the telephone and handling enquiries
• face-to-face communication with clients
• receiving rents and providing receipts
• word processing.

In some offices, the receptionist’s position may be a training ground for progression into a sales or property management career.

Other staff may be employed to provide administrative support to a variety of departments within a real estate agency.  Depending upon the department, the role may include clerical duties, including the preparation of legal documents, arranging advertising, word processing, database management and general accounting duties.

Although there are no formal qualification requirements for these positions, most State and Territory Real Estate Institutes conduct professional development courses specifically for real estate receptionists and other support staff.